TERMS
AND CONDITIONS OF SALE
LIFE IS SHIRT
RIGHT
OF COMMERCE:
LIFE IS SHIRT reserves the right to provide Estimates and create and accept Production
Orders and undertake production jobs at its sole discretion.
PAYMENT
TERMS:
Except
upon the rare occasion where so authorized in advance, full payment must be
provided prior to the start of any production by LIFE IS SHIRT. That payment may
be made through either an ACH bank checking account debit, a mailed certified
bank draft, or through the presentation of a valid active credit card (Visa or
Mastercard) .
On
all order amounts that total under $5,000, payment must be tendered for the
full amount of the invoice immediately upon the agreement to and the acceptance
of the order, prior to the start of any custom production by LIFE IS SHIRT.
On
order amounts over $5,000, payment may be provided to LIFE IS SHIRT in two
stages: 50% of the accepted Estimate's total amount, payable prior to beginning
the production process; 50% payable upon the completion of production process
and prior to the shipment of any product to the customer.
If
any adjustments or changes are required from the information presented in the
agreed upon Estimate (i.e. changes in production, services, quantity, shipping,
etc.), a new ACH or credit card processing will be created to cover the changes
in the final invoiced total for the job. These adjustments will be billed
automatically and immediately by LIFE IS SHIRT using the same payment method
presented previously by the Customer, and will not require any new authorizaton
or confirmation from the Customer for said billing.
In
the rare circumstance where credit terms are offered, payment must be tendered
within 30 days of the Invoice Date. An Invoice will be created immediately upon
the start of production and sent to the Customer at once, with payment due 30
days after that date. Failure to pay the Invoice amount within 30 days after
the Invoice Date will bring to bear interest charges, assessed at the highest
rate allowed by law. Payment terms are only offered with the express written
consent of LIFE IS SHIRT, and will require the full completion of a credit
application prior to the granting of terms. In nearly all cases, net credit
terms will not be granted, as payment by ACH or credit card is the preferred
method of invoicing.
ALL
ORDERS FINAL AS PLACED.
Once confirmed by the customer, either through
verbal authorization, in writing or by electronic transmission, all orders as
submitted and processed via the web site, email, phone, fax or mail are final.
Any changes requested to be made to an order after confirmation are made at the
sole discretion of LIFE IS SHIRT. Should LIFE IS SHIRT agree to change a confirmed
order, the Customer will be charged a $15 change order fee, and most likely
these changes also will require a change to be made to the invoiced amount, the
production schedule and the completion dates for shipping and production.
Again, all of these changes are also made at the sole discretion of LIFE IS SHIRT.
Once
confirmed, any errors, inaccuracies or omissions made during the placement
and/or production of an order shall be the sole responsibility of the Customer.
No
cancellations of orders will be accepted after receipt of confirmation, except
with the express written consent of LIFE IS SHIRT. If consent to cancellation is
provided by LIFE IS SHIRT, Customer will be invoiced $50 plus the cost of all
labor and materials used, changed or provided prior to the consented
cancellation notice. Invoiced amounts will be billed as detailed under the
Payment Terms above.
An
overrun or underrun within 5% of the original order will be considered
acceptable for the completion of that order, with the final quantity provided
used to adjust the billed total to the Customer.
LIFE IS SHIRT and its partners, vendors and assigns assumes no responsibility for researching
or authenticating the rights held by any Customer to any trademark, as it
relates to any design or logo reproduced on behalf of a Customer. Any and all
liability for any act of trademark infringement rests with the Customer, and
Customer shall indemnify LIFE IS SHIRT against any and all actions resulting
from trademark issues.
Standard
production times are posted on the Art Policy pages for screen printing and
embroidery.
Due
to the variations inherent in the processes used in producing screen printed
and embroidered designs, LIFE IS SHIRT assumes no responsibility and makes no
guarantees regarding exact color matches of product or production, either
within an order or in a reorder. Note that like-named colors used by apparel
manufacturers are not necessarily an exact shade match.
Once
confirmed and produced, all invoices for product and services will be charged
and billed to the customer regardless of circumstance. If a production error is
made and acknowledged by LIFE IS SHIRT in writing, then corrected replacement
goods will be provided to the Customer by LIFE IS SHIRT once the goods shipped
in error have been returned to the authorized return address supplied.
ERRORS
AND RETURNS.
Unless
a clear production error has been made by an employee or contractor of the LIFE IS SHIRT that is in obvious conflict with the specifications provided on the confirmed
production order, no returns of decorated merchandise will be accepted. LIFE IS SHIRT retains the sole and complete discretion to authorize (or refuse to authorize)
the return of any product purchased by Customer. ANY AND ALL RETURNS MUST BE
PRE-AUTHORIZED BY THE LIFE IS SHIRT! THIS PRE-AUTHORIZATION IS ONLY COMPLETE
UPON PROVISION OF A RETURN AUTHORIZATION NUMBER AND RETURN SHIPPING ADDRESS!
To
receive a Return Authorization Number, please email us at info@lifeisshirt.com.
Any
replacement goods requested by the Customer for orders already completed and
for which LIFE IS SHIRT does NOT acknowledge a production error will require the
Customer to place a new production order with LIFE IS SHIRT. No replacement
goods will be provided unless LIFE IS SHIRT clearly states so in writing.
Further, if a production error is made and acknowledged by LIFE IS SHIRT in
writing, then corrected replacement goods will be provided to the Customer once
the goods shipped in error have been returned
to the authorized return address supplied.
In
the case of an order cancellation prior to production, all returns of
undecorated product to the mill or distributor from which it was secured (if
requested prior to production) will incur a 20% restocking fee (with a minimum
restocking fee of $5.00) unless a shipping or inventory error is acknowledged
IN WRITING by LIFE IS SHIRT.
All
returns must be made as directed by LIFE IS SHIRT. Therefore, Customer shall be
required, prior to making any and all returns, to prominently write a Return
Authorization Number on the box in which the product is to be returned, along
with the proper return shipping address. Again, LIFE IS SHIRT shall provide both
the Return Authorization Number and the return address to the Customer prior to
ANY return shipment.
The
amount charged for the outbound shipping of the product(s) to the Customer is
not refundable under any circumstances. The cost of return shipping back to the
return address provided by LIFE IS SHIRT (i.e. all return freight and/or
delivery charges) is the responsibility of the Customer unless specifically
waived IN WRITING and in advance of such return by the LIFE IS SHIRT. Returns
will only be accepted for goods that have not been worn, washed or altered in
any way, and only if the product is in the same new and unblemished condition
as when it was shipped.
Further,
no returns will be authorized or accepted for any products unless a Return
Authorization request is made by the Customer within 24 hours after delivery of
the goods to Customer. Defective products must have tape placed over flaw
before returning. Refunds will be issued at the invoice price of the returned
goods less any restocking fee, and will not include a refund or credit for any
shipping charges. All refused and/or unclaimed shipments will be held by LIFE IS SHIRT for new shipping instructions, but no refunds will be provided or credits
issued simply because a Customer refuses to accept a shipment of product.
DO
NOT RETURN ANY MERCHANDISE TO THE LIFE IS SHIRT ADDRESS LISTED ON ANY OF THE
PACKING SLIPS, WITHOUT EXPRESS
PERMISSION PROVIDED BY CLF IN ADVANCE OF SAID RETURN! Any return made to the LIFE IS SHIRT without written pre-authorization will be refused and returned to the Customer.
Any returns made to the administrative offices will not be forwarded or shipped
to the proper return location unless and until any and all shipping fees are
paid to LIFE IS SHIRT in advance for this shipment forwarding.
SHORTAGES.
Any
product shortage found by the Customer requires notification to our
headquarters within 24 hours of delivery receipt. Notice of shortage may be
made by phone, email or fax. Every effort will be made to ship missing items
within 48 hours of notification and acknowledgement by the LIFE IS SHIRT of such
shortage. All shipments of missing product shall be sent UPS Ground; no
overnight shipping or rush processing will be provided to replace missing
inventory. Failure to notify the LIFE IS SHIRT within 24 hours of delivery
receipt will act as Customer's agreement and acknowledgement that all goods
ordered by Customer have been received by the Customer in full and in good,
usable and/or merchantable condition.
SUBSTITUTIONS.
If any of the product colors or sizes ordered
by the Customer are not in inventory in any LIFE IS SHIRT 's warehouses
located throughout the USA, the LIFE IS SHIRT reserves the right to substitute
similar colors or sizes at its sole discretion. Typically, the LIFE IS SHIRT will
not substitute style numbers but reserves the right to do so when the styles
ordered are nearly identical to a suitable replacement style.
If
no suitable product substitution is available for shipment, an email notice
concerning this unavailability of product will be sent to the Customer
(generally within 24 hours of submitting the original order, but no such
guarantee of this time frame is made). Said email will request instructions
from the Customer on how to proceed with the order (e.g. request for different
style, cancellation of order, etc.). The original order submitted by Customer
will be placed on hold by LIFE IS SHIRT until such instructions are received
from the Customer via email, fax or phone.
If
less than half of the goods ordered are not available in inventory from LIFE IS SHIRT's
warehouse network and no suitable substitute product is available, then those
product pieces that are available as set forth in the Customer's order will be
shipped as directed and the items not then available in inventory will be
eliminated from the order and the purchase price amount will be adjusted (i.e.
the order will be filled with the product available and the purchase price
adjusted for the non-available items). If more than half of the goods ordered
are not in inventory, the entire order will be placed on hold until
instructions are provided by Customer with regards to Customer's wishes
regarding substitution of product(s) or cancellation of the order submitted by
Customer.
SHIPPING.
LIFE IS SHIRT will attempt in all instances to use the least expensive method of shipping
finished product to the Customer. If a deadline is provided to LIFE IS SHIRT by
which the product must be received by the Customer, then the method of shipping
may require the use of expedited Overnight or Second Day shipping to meet that
deadline. LIFE IS SHIRT reserves the right to select these expedited methods of
shipping when a deadline is listed, and the Customer agrees to pay for the
additional costs involved with said expedited shipping. IF EXPEDITED SHIPPING
IS NOT TO BE USED, THEN CUSTOMER MUST MAKE A NOTATION ON HIS OR HER ORDER
STATING THAT ONLY STANDARD GROUND SHIPPING SERVICES ARE TO BE USED REGARDLESS
OF SHIPPING DEADLINES.
LIFE IS SHIRT is not responsible for loss or damage of products in transit. Customer will be
responsible for checking shipment upon delivery for total product count and
condition. Any shortage in total product count or evidence of damage to goods
must be noted and reported to the carrier's office. All claims must be filed
with the carrier within 24 hours from the date of loss or damage.
LIMITATION
ON DAMAGES.
LIFE IS SHIRT will not be liable for any loss of profit, interruption of business or any
other special, consequential or incidental damages suffered or sustained by
Customer. Any and all damages incurred by Customer (or allegedly incurred by
Customer) shall, in any and all cases, be limited to the refund of the purchase
price of the product purchased by Customer (provided that all of the terms and
conditions herein are satisfied).
Further,
by placing an order for products through LIFEISSHIRT.com, Customer
acknowledges and understands that LIFE IS SHIRT is not the manufacturer of any
product purchased by Customer and - that LIFE IS SHIRT role is that of an
authorized distributor of the products available for purchase on the LIFE IS SHIRT website. As such, LIFE IS SHIRT HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS
WITH REGARD TO ANY PRODUCT SO PURCHASED, INCLUDING ALL IMPLIED WARRANTIES AND
CONDITIONS OF USE, MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.
In
no event shall LIFE IS SHIRT be liable for any direct, indirect, punitive,
incidental, special, consequential damages or any damages whatsoever including,
without limitation, damages for loss of use, data or profits, arising out of or
in any way connected with the any product offered for sale on this web site, or
otherwise arising out of the use of this site, whether based on contract, tort,
negligence, strict liability or otherwise, even if LIFE IS SHIRT has been
advised of the possibility of damages. Because some states/jurisdictions do not
allow the exclusion or limitation of liability for consequential or incidental
damages, the above limitation may not apply to the Customer.
CHARGE-BACK
FEES AND OTHER BANK FEES.
Customer
understands and agrees that all products purchased, produced and shipped are
considered a final sale for which no refunds will be given or provided except
as expressly provided herein. As such, Customer agrees and acknowledges that by
purchasing any product from LIFE IS SHIRT, Customer shall be solely responsible
for and shall bear (and/or reimburse) CLF for any bank fees, charge-back fees,
or fees billed or charged to LIFE IS SHIRT from any credit card company,
merchant bank or other source of payment that is issued at the request of the
Customer outside of the expressly provided methods of return. Stated another
way, should the Customer request a refund or chargeback from any credit card
company, merchant bank or other source of payment processor against the
purchase of LIFE IS SHIRT products, and should said card company, merchant bank
or other payment provider debit any portion of an invoice payment made to LIFE IS SHIRT and thereafter impose any fees to LIFE IS SHIRT at the request of said Customer,
Customer shall reimburse LIFE IS SHIRT for the amount of said charge back fee
and the initial purchase amount (the "total amount"). Further, by
purchasing any product from LIFE IS SHIRT, Customer expressly authorizes LIFE IS SHIRT to collect the stipulated payment/charges to be made to Customer's credit card
account or checking account (the same being the method of payment presented
previously by the Customer) in the amount of said "total amount" plus
a twenty-five percent (25%) administrative fee to cover the costs and time
involved with this payment re-collection process. Customer acknowledges and
agrees that the policy set forth in this paragraph provides for reimbursement to
LIFE IS SHIRT for chargeback or bank fees incurred, is fair and reasonable and
is not a penalty clause or provision.
ACKNOWLEDGEMENT
AND AGREEMENT TO TERMS AND CONDITIONS.
The
Terms and Conditions of contained herein are the exclusive terms and conditions
for the sale of products from LIFE IS SHIRT to Customer through LIFEISSHIRT.com
or other LIFE IS SHIRT web sites. Customer agrees that the terms and conditions
stated herein constitute the final, complete, exclusive expression of the agreement
between LIFE IS SHIRT and Customer. Customer, by submitting any order or request
for an order, hereby agrees to the terms and conditions set forth herein and
acknowledges that Customer has read and understands the same. In the event that
any Customer instruction, request, purchase order or any other information
and/or documentation submitted by Customer may contain terms and conditions in
addition to or different from the terms and conditions herein, Customer agrees,
by so submitting its order or by accepting products from LIFE IS SHIRT, that the
language of the LIFE IS SHIRT terms and conditions shall solely and exclusively
control. Any and all new or additional terms contained on any Customer
instruction, request, purchase order or any other information and/or
documentation submitted by Customer is hereby expressly and completely
rejected. Acceptance of Customer's order for products from LIFE IS SHIRT is
expressly limited to these terms and conditions. By submitting an order, requesting
to purchase any product, or taking receipt of LIFE IS SHIRT products, Customer
consents to the exclusive jurisdiction of the state and federal courts located
in the State of Washington.
If
Customer does not wish to be bound by these Terms and Conditions, Customer
should not submit any order or make any type of purchase and should exit all
web sites related to LIFE IS SHIRT now!